Brown’s Amazon Reseller Warranty Policy

At F.M. Brown’s Sons, Inc., we are committed to supporting our authorized resellers and ensuring the satisfaction of customers who purchase our products through authorized channels, such as Amazon. While we do not sell directly to customers, we recognize the importance of addressing product concerns to maintain trust and protect the integrity of our brand.

Warranty Scope and Coverage
This warranty applies exclusively to products sold by authorized resellers. F.M. Brown’s does not extend warranty coverage or support to products sold by unauthorized resellers, as these sellers may not adhere to the same standards of product handling and customer service.

Brown’s offers quality control (QC) and support services to assist authorized resellers in resolving legitimate product issues reported by customers. Customers experiencing issues with a product purchased from an authorized reseller must complete the Product Issue Form. Our Quality Control Team will review each complaint and determine the appropriate resolution.

Resolution Options for Authorized Purchases

• Refunds: Refunds are issued only for purchases from authorized resellers and require the following:

• • A completed Refund Request Form (F-215-001).
  • Proof of purchase (e.g., Amazon receipt).
  • The product’s UPC is cut from the packaging.

• Replacements: Replacements may be provided as a goodwill gesture on a case-by-case basis.

Claim Timeframes

• Complaints must be reported within 90 days of the purchase date.
• Refund requests must be submitted within 30 days of reporting the issue and include all required documentation.

By limiting warranty support to authorized resellers, F.M. Brown’s ensures that customers receive genuine products backed by our commitment to quality and service. Purchases made through unauthorized channels are not eligible for warranty claims, and customers are encouraged to buy only from authorized sellers to guarantee product authenticity and support.